Browsing by Author "Nada Al Housaini"

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    An Investigation of Antecedents of Organizational Citizenship Behavior: A Study at 5-star International Chain Hotels in Beirut
    (2019) Nada Al Housaini
    A big part of the literature has investigated organizational citizenship behavior and its corresponding antecedents: motivational factors, job satisfaction and organizational commitment. However, far too little attention has been paid to the importance of organizational citizenship behavior in the Lebanese hotel industry. This research obtained data which would serve this research gap. The research therefore explored and provided a review of the literature on motivational factors, job satisfaction and organizational commitment. The study explored employee motivational factors and investigated the effect on work behaviors (organizational citizenship behavior) and attitudes (job satisfaction and organizational commitment). The research employed a quantitative approach in the form of a survey, with data being gathered via self-administrated questionnaire from 270 employees from the front of house departments (front office, food and beverage and spa department) at 5-star international hotel chains in Beirut. The research used a convenience sample of 270 participants working at four different 5-star international chain hotels in Beirut. The results showed that motivation is the antecedent to employee work attitudes and behaviors; it is related to job satisfaction and organizational citizenship behavior. Furthermore, there is a relationship between job satisfaction and each of the organizational commitment and organizational citizenship behavior, and that organizational commitment also has effect on organizational citizenship behavior. Exploring how to motivate employees to showcase organizational citizenship behavior, this research contributes to this critical area of research in the Lebanese hotel industry.