Browsing by Author "Khederlarian, Maria Zadour"

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    The Impact of Knowledge Management and Organizational Learning on Organizational Performance in Selected Knowledge Management and Learning Intensive Organizations in Lebanon
    (2024-04-08) Khederlarian, Maria Zadour
    The purpose of the study was to examine the impact of knowledge management and organizational learning practices on organizational performance. Moreover, this study aimed to show whether knowledge management and organizational learning practices differed between higher-rated and lower-rated organizations and among five selected industries. An empirical study was performed using a survey questionnaire, which was distributed to 130 organizations in the five industries. The sample included 36 higher-rated organizations and 94 lower-rated organizations. The listing of the Chamber of Commerce, Industry and Agriculture in Lebanon was used for the rating of the organizations. Out of 130 questionnaires, 102 were returned and were usable, reflecting a response rate of 78%. Descriptive statistics were conducted followed by Reliability Test, Factor analysis, Multiple Regression with Stepwise method, Independent Sample T-Test and One-Way Anova. Empirical evidence from this study showed that a number of knowledge management and organizational learning practices has a statistically significant positive relationship with different aspects of organizational performance: organizational effectiveness and efficiency, vii innovation, customer satisfaction, employee motivation and satisfaction, workforce flexibility, and breakdown of communication barriers. Moreover, the study revealed that most of the practices that impact organizational performance differ in higher-rated and lower-rated organizations, as a result of which higher-rated organizations have increased organizational effectiveness and efficiency, enhanced innovation, increased workforce flexibility and less communication barriers than lower-rated organizations. Finally, the study revealed that the average knowledge management and organizational learning practices, as well as the average organizational performance, does not differ among the five selected industries. The study recommended to the managers of organizations in Lebanon to better manage knowledge and encourage knowledge sharing, to empower employees, and nurture a learning culture where trust and transparency prevail.