The Effect of Information Technology Use on Banks' Performance in Lebanon: Empirical Study Conducted on Lebanese Banks
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Date
2008
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Abstract
In today's open and liberal financial market which promotes competition and the importance of customer service's satisfaction, banks should be able to compete in the markets. New dimensions and new horizons are being explored by the banks in order to satisfy the largest numbers of customers, become more competitive, improve their performance and be able to meet the constant changing needs of the market.
The purpose of this study was to understand Information Technology and its effect on the banks' performance. For this the need of new technology was identified, the achievements through technological innovations were described and the impact on the banks' business activities was studies.
The study involved a group of banks in Lebanon; one of them is the first to apply information technology while the five other banks have been using IT more recently.
The methodology used to obtain the data needed was through two sets of questionnaires, related to the use of IT and to the banks' performance, and distributed to employees and managers. The results were analyzed using various statistical techniques such as hypothesis testing, correlation analysis and regression analysis.
As a result of the conducted analysis, in all the banks, we were able to see how using information technology affected positively the performances of the banks by increasing productivity and business activity.
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Modad, R. N. (2008). The Effect of Information Technology Use on Banks' Performance in Lebanon: Empirical Study Conducted on Lebanese Banks (MBA thesis, Haigazian University)