The Impact of Emotionally Intelligent Workplace on the Performance of the Organizations
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2012
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Abstract
The topic of emotionally intelligent workplace is of increasing interest to all companies in different fields. Research findings have shown the impact of emotional intelligence on organizational performance. Moreover, the findings have shown that the organizations with emotional intelligent competencies perform better and are more successful.
The aim of my study was to determine whether the successful organizations have emotional intelligence that results in having loyal customers, growth in either in number of branches, employees, or customers, low turnover rate, and sustaining revenues. For this purpose, 35 successful companies were selected and were surveyed through the administration of a questionnaire.
The analysis of the data was made using statistical techniques such as factor, regression, and discriminant analyses.
The results revealed that some climate and organizational culture competencies have an effect on having loyal customers, low turnover rate, and sustaining revenues. Moreover, some leadership competencies have an effect on having loyal customers, low turnover rate, and sustaining revenues.
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Kandakardjian, S. (2012). The Impact of Emotionally Intelligent Workplace on the Performance of the Organizations (MBA thesis, Haigazian University)