Evaluating the Services of a Primary Health Care Center Case Study: Howard Karagheusian Commemorative Corporation - Beirut, Lebanon

Ohanian, Serop Haroutioun

Evaluating the Services of a Primary Health Care Center Case Study: Howard Karagheusian Commemorative Corporation - Beirut, Lebanon

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Evaluating the Services of a Primary Health Care Center.pdf (20.62 MB)

Date

2007

Authors

Ohanian, Serop Haroutioun

Abstract

Primary Health Care Centers aim at responding to people's health needs and demands and at safeguarding, promoting and restoring health. However, health is not an aim per se, but a condition for human development and well-being. The underlying study seeks to evaluate the services of one of the active Primary Health Care Centers (PHC) in Lebanon, the Howard Karagheusian, Commemorative (HKCC). In this attempt, this project defines the role of a Primary Health Care (PHC) in comparison with an Emergency Medical Assistance (EMA), hence summarizes the characteristics of both centers and to focus on the particular services of HKCC as a PHC. After arriving at an appropriate definition of PHC and EMA, the study highlights the impact of HKCC as a PHC in Bourj Hammoud. For this purpose, a set of questions was distributed to the visitors and staff members of HKCC to explore the level of the respondents' satisfaction and their corresponding suggestions. Descriptive hypothesis statements revolving around the characteristics of a PHC comparing it to the characteristics of HKCC were developed. Two hundred and nine visitors and twenty two staff members at HKCC during the month of March 2007 have responded to this survey. The research examines the possibility of a relationship between the frequency of the visits of the clients on the one hand and the level satisfaction of the clients with the services of HKCC on the other hand. At the end, recommendations were given to HKCC management and board of directors to improve the services of HKCC based on the observations noted throughout this preliminary exploratory research.

Citation

Ohanian, S. H. (2007). Evaluating the Services of a Primary Health Care Center Case Study: Howard Karagheusian Commemorative Corporation - Beirut, Lebanon (MBA thesis, Haigazian University)